Privacy

This Privacy Policy explains how Element collects, uses, and protects your personal information when you visit our website, place an order, or interact with us through our online store.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit or make a purchase from Element, we may collect certain personal information, including:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Payment information
  • Any custom sizing or product preferences you provide
  • Information about how you use our website, such as pages visited, device type, browser type, and cookies

Payment details are processed securely through our payment providers. Element does not store your full card or banking details.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Contact you regarding your purchase
  • Provide customer support
  • Manage returns, exchanges, or order issues
  • Improve our products, website, and customer experience
  • Send updates, offers, or marketing messages, if you have agreed to receive them
  • Comply with legal, tax, accounting, and regulatory requirements

3. Custom Size Information

If you provide custom measurements or special order details, we use this information only to prepare your order and provide the requested product or service.

Please ensure that all custom size information is accurate before submitting your order.

4. Sharing Your Information

We may share your information only when necessary, including with:

  • Shopify, which hosts our online store
  • Payment service providers
  • Delivery and courier companies
  • Service providers who help us operate our website or manage orders
  • Legal or regulatory authorities, where required by law

We do not sell your personal information.

5. Shopify and Third-Party Services

Our store is hosted on Shopify. Shopify provides the e-commerce platform that allows us to sell our products to you. Shopify may process personal information in accordance with its own privacy practices.

We may also use third-party apps or services for payments, shipping, analytics, marketing, or customer support. These providers may process information only as required to provide their services.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and support marketing or advertising activities.

You may adjust your browser settings to refuse cookies, but some parts of the website may not function properly without them.

7. Marketing Communications

If you subscribe to our mailing list or agree to receive marketing messages, we may send you updates about new collections, offers, or brand news.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

8. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

9. Retention of Information

We retain your personal information for as long as necessary to process your order, provide customer service, comply with legal obligations, resolve disputes, and maintain business records.

10. Your Rights

Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information.

To make a request, please contact us using the contact details below.

11. International Customers

If you access our website or place an order from outside Oman, your information may be processed in countries where Shopify, payment providers, couriers, or other service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.